Your Privacy Is Our Responsibility
This privacy policy explains in detail how your personal information is collected, stored, and kept secure on the kxb8 platform.
Read this policy. Please read this privacy policy carefully before using the kxb8 platform. By registering or continuing to use the platform, you will be considered to have agreed to the terms of this policy.
Introduction and Overview
kxb8 (hereinafter referred to as "we", "our", or "the platform") provides a trusted online betting and live casino service for players in Bangladesh. We believe that protecting user privacy is one of the most important responsibilities of a digital platform.
This privacy policy explains how kxb8 collects your personal information, the purposes for which that information is used, with whom it may be shared, and the technical and administrative measures we take to protect your data. This policy is an integral part of our Terms and Conditions.
If you do not agree with any terms of this policy, please stop using our platform and contact our support team to close your account.
What Information We Collect
kxb8 collects various types of information, which can be divided into two main categories: information you provide directly and information collected automatically.
2.1 Information You Provide Directly
Information you provide during registration and use:
- Full name (in Bengali or English)
- Date of birth (for age verification — only those aged 21 and above may register)
- Email address
- Residential address
- Identity verification documents (copy of national ID, passport, or driving licence)
- Financial transaction details (bKash, Nagad, Rocket, Upay, or bank account details)
- Messages and information provided when contacting the support team
2.2 Information Collected Automatically
Information collected automatically when you use the platform:
- IP address and device type
- Browser type and version
- Cookies and session data
- Login time, session duration, and gaming history
- Deposit and withdrawal transaction logs
- Navigation patterns within the site
2.3 Information Received from Third Parties
On occasion we may receive limited information about you from identity verification agencies or payment service providers (such as bKash, Nagad), but only for the purpose of preventing fraud and ensuring financial security.
Purposes of Using Your Information
kxb8 uses your information only for the following specific purposes:
3.1 Account Management and Identity Verification
We use your personal information to create, maintain, and secure your account. Identity verification is carried out as part of the "Know Your Customer" (KYC) process, which ensures the security of our platform.
3.2 Processing Financial Transactions
We use your financial information to process deposits (minimum ৳200) and withdrawals (minimum ৳500) smoothly. All transactions are secured through SSL encryption.
3.3 Providing Customer Support
Our 24/7 Bengali live chat support team uses your account and transaction information to resolve your issues quickly.
3.4 Security and Fraud Prevention
We analyse log data and behavioural information to maintain the security of the kxb8 platform, prevent unauthorised access, and detect fraudulent activity.
3.5 Ensuring Responsible Gaming
As part of our Responsible Gaming policy, we monitor gaming behaviour data in order to identify potential problem gaming patterns in time and provide support.
3.6 Product and Service Improvement
We analyse overall usage data to further improve the platform experience and deliver content tailored to user preferences.
Information Sharing and Disclosure
kxb8 does not sell or rent your personal information to any third party. However, in specific circumstances we may share limited information with the following parties:
- Payment Processing Companies: Financial information required by bKash, Nagad, Rocket, Upay, and banking partners to complete transactions.
- Identity Verification Agencies: Trusted third parties engaged to complete the KYC process.
- Legal Authorities: At the request of competent authorities, to comply with legal obligations or to fulfil court orders.
- Technology Service Providers: Providers engaged for hosting, security, and analytics services, who operate under strict confidentiality agreements.
Your information will not be disclosed to third parties for any purpose other than those stated above.
Data Security Measures
To ensure your privacy and the security of your data, kxb8 applies industry-standard technical and organisational measures:
5.1 Encryption Technology
Our platform uses SSL/TLS encryption technology, which keeps all data transmitted between your browser and our servers secure. Payment information is separately encrypted in accordance with the highest security standards.
5.2 Access Controls
Your personal information can only be accessed by authorised personnel, and they can view only as much as is necessary for their work. Every access is logged and regularly audited.
5.3 Secure Data Storage
Your information is stored on secure servers. Data integrity is ensured through database encryption and regular backups.
5.4 Security Audits
Our security measures are regularly evaluated through third-party audits, and any vulnerabilities are resolved promptly.
In the event of a security breach: If for any reason there is a possibility that your information has been affected, we will notify you by email as quickly as possible and advise you on the steps to take.
Cookie Policy
The kxb8 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.
6.1 Types of Cookies We Use
- Essential Cookies: Required for core platform functionality such as maintaining login sessions. These cannot be disabled.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Used to understand patterns of site usage, helping us improve our service.
- Security Cookies: Help detect fraud and unauthorised access.
6.2 Cookie Controls
You can disable most cookies by changing your browser settings. Please note, however, that disabling cookies may limit some platform functionality and affect your experience.
Your Rights
As a user of kxb8, you have the following rights regarding your own information. To exercise these rights, please contact our support team.
Right to Access
You have the right to receive a copy of the information we hold about you.
Right to Rectification
If any of your information is incorrect or incomplete, you may request that it be corrected.
Right to Erasure
In certain circumstances you may request that your personal information be deleted, except for information subject to legal obligations.
Right to Object to Processing
You may object to the processing of your information for specific purposes.
Right to Data Portability
You may request that your information be provided in a structured, machine-readable format.
Right to Restrict Processing
In certain circumstances you may request that processing of your information be temporarily restricted.
Response time: We aim to respond to any request within 30 working days of receipt. Complex requests may take up to an additional 60 days, in which case we will notify you in advance.
Data Retention Period
kxb8 retains your information only for as long as it is needed for the relevant purpose or as required to meet legal obligations.
- Active accounts: All information is retained for as long as the account remains active.
- Closed accounts: Financial transaction records and identity verification documents are retained for a minimum of 5 years after account closure, as this information may be required for legal obligations and financial regulatory purposes.
- Support chat records: Retained for up to 2 years from the date of last contact.
- Log files and security data: Automatically deleted after 12 months as a general rule.
Once the retention period has ended, we securely delete your information or anonymise it so that no individual can be identified from it.
Protection of Minors
The kxb8 platform is intended only for those aged 21 and above. We do not intentionally collect any information from minors.
Age is verified at the time of registration, and if we become aware that a minor has created an account by providing false information about their age, that account will be closed immediately and all associated information will be deleted.
If you believe a minor is using our platform, please let us know.
International Data Transfers
kxb8's servers and the infrastructure of our technology partners may be located in various countries. Even if your information is transferred outside Bangladesh, it remains our responsibility to ensure its protection.
We ensure that in the case of international data transfers, our partners meet at least the standards set out in this privacy policy and that appropriate contractual safeguards are in place.
Policy Changes
kxb8 may update this privacy policy from time to time. For any significant changes, we will:
- Update the "Last Updated" date at the top of the policy.
- Send a notice about the changes to your registered email address.
- Display a notification when you log in to the platform.
Changes to the policy will take effect 7 days after they are published. If you continue to use the platform during that time, you will be considered to have consented to the updated policy. If you do not agree to the updated policy, you may request that your account be closed.
Matters Related to Third-Party Websites
The kxb8 platform may not contain links to third-party websites, however in some cases there may be connections with game providers or payment service providers. These third parties have their own privacy policies and kxb8 is not responsible for how they handle your information.
We advise you to read the privacy policy of any third-party platform before providing your information on it.
Contact & Complaints
If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please contact us:
We will always make every effort to resolve complaints related to your privacy. If our response does not satisfy you, you may file a complaint with the relevant authority.
For more detailed information, please also read our Terms & Conditions and Responsible Gaming pages.